COVID-19 HEALTH ALERT!  For the safety of our patients and staff, effective March 30, 2020, new patients and patients with disabilities will be permitted one visitor over the age of 15. No other visitors will be permitted into the clinic.  Family members and caretakers may participate in the appointments remotely by phone or video conference if desired.

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Patient Bill of Rights

As a Patient, I have the RIGHT to:

  1. Full information about my rights and responsibilities as a patient in an Ambulatory Center;
  2. Receive an explanation of my diagnosis, benefits of treatment, alternatives, recuperation, risks and an explanation of consequences if treatment is not pursued;
  3. An explanation of all rules, regulations and services provided by the Center, the days and hours of service and provisions for possible emergency care, including telephone numbers;
  4. Choose the type of Medical Plan which is best suited to my particular situation and work with the physician members within my healthcare plan;
  5. Participate in development of a plan of care including Advance Directives and have my own copies;
  6. Refuse participation in any protocol or aspect of care including investigational studies, and freely withdraw my previously given consent for further treatment;
  7. Disclosure of any teaching programs, research or experimental programs in which the facility is participating;
  8. Full financial explanation and payment schedules prior to beginning treatment;
  9. Receive professional care without discrimination, regardless of race, creed, color, religion, national origin, sexual preference, handicap, sex or age;
  10. Be treated with courtesy, dignity and respect of my personal privacy by all employees of the Center;
  11. Be free of physical/mental abuse and/or neglect by all employees of the Ambulatory Center;
  12. Complain or file grievance with the Center Patient Representative without fear of retaliation or discrimination;
  13. Confidential treatment of my condition, medical record and financial information;
  14. Access to my personal records and obtain copies upon written request; and,
  15. Assistance and consideration in the management of pain.

As a Patient, I have the RESPONSIBILITY to:

  1. Disclose accurate and complete information related to physical condition, hospitalizations, medications, allergies, medical history and related items;
  2. Participate in developing a Plan of Care, Advance Directives and Living Will;
  3. Assist in maintaining a safe, peaceful and efficient ambulatory environment;
  4. Provide new/changed information related to my health insurance to the business office and be prepared to meet my agreed co-pay during my office visit.
  5. Contact the Center when unable to keep a scheduled appointment;
  6. Cooperate in the planned care and treatment developed for me;
  7. Request more detailed explanations for any aspect of service I don’t understand;
  8. Inform my physicians and nurses of any changes in my condition or any new problems or concerns;
  9. Communicate any temporary or permanent change in my address or telephone number which might hinder contact by the Ambulatory Center staff;
  10. Relate my levels of discomfort and/or pain and perceived changes in my pain management to my physician.
  11. Inform my physician or nurse when I am going to need a prescription refill before my supply is gone.
Compass Oncology - The US Oncology Network